Corexec (Pty) Ltd conducts business under the regulations of the Association of South African Travel Agents (ASATA) and provides clients with travel and/or other services on behalf of principals and/or other agents engaged in, or associated with, the travel industry, including inter alia airlines, tour operators, hotels, shipping companies, car hire companies and other providers of air, land, sea and any other travel arrangements, products or services, or other parties for whom Corexec acts as an agent (“Supplier”).
Corexec will provide the terms and conditions of all our quality suppliers and other parties for whom we act directly as an agent, relevant to the service provided for a client’s booking. It is the client’s responsibility to familiarise themselves with such terms and conditions (“the Supplier Conditions”).
All products and services, estimates and quotes provided by Corexec are subject to these Standard Conditions of Business (“the Corexec Conditions”), the ASATA regulations and the Supplier Conditions.
Corexec (Pty) Ltd is a travel company specialising in business meetings, group incentives, conferences and events, hereafter referred to as “Corexec”, duly incorporated in accordance with the Company Laws of South Africa, Registration Number 2011/141294/07.
2.1 Corexec represents Suppliers as agents only, and accordingly on receipt by Corexec of any request for a booking as contained in a brochure or custom-made quote.
2.2 All vouchers, receipts and tickets are issued subject to the Supplier Conditions and, by accepting the vouchers and tickets and/or utilizing the services of any person participating in any of Corexec tours or packages, the Client will become contractually bound to the Supplier thereof and the sole right of recourse for the Client will be against such Supplier.
2.3 Neither Corexec nor any holding, parent, subsidiary, affiliated or associated company or representative shall be liable for any loss, injury of, or damage to any Client and/or belongings or death whatsoever and the Client indemnifies Corexec and the Suppliers accordingly. Corexec does not accept liability for any actions, errors or omissions on the part of any Supplier, which may be prejudicial to the Client or result in loss in any way or form whatsoever.
2.4 Suppliers may be acquitted from responsibility in that they act as agents themselves or have contracted out of liability, as may the ultimate principals such as hotels, car hire companies and coach operators, and it is therefore recommended that appropriate insurance be taken out for all travelers/clients.
2.5 Corexec and the Suppliers will under no circumstances be liable for any indirect and/or consequential loss or damages.
2.6 Any claim whatsoever must be lodged in writing with Corexec within 30 (thirty) days after the end of the tour, conference, event or incentive trip.
3.1 “The booking” or “the reservation” refer to part, or all, travel arrangements for transportation, accommodation, conference, event, incentive trip, sightseeing and other linked travel services made on behalf of a client with Suppliers.
3.2 In the event of an unscheduled extension to the booking facility caused by flight delay, bad weather, strike or any other cause that is beyond the control of Corexec, it is understood that expenses relating to these unscheduled extensions (hotel accommodation, etc.) will be for the client.
3.3 In the case of air tickets, full payment is required as per the applicable fare rule. If full payment is not received by the applicable date, the airline will automatically cancel the reservation.
3.4 While every effort is made to keep published itineraries, Corexec reserves the right to make changes as are deemed necessary. In some cases, conditions such as weather may necessitate an alteration to the travel itinerary, conference or event, and this does not constitute any ground for a refund.
3.5 No refunds will be considered for no-shows, or any unused services.
3.6 Payment is subject to the requirements and terms and conditions of the hotel, venue, airline, and all suppliers involved at the time of making the booking. The deposit constitutes part of the booking conditions, and Corexec reserves the right to cancel any booking without prejudice, in the event of a deposit or part thereof not being received in time.
3.7 The booking price quoted to the client is based on fares, hotel prices, land costs and other relevant costs, ruling at the date of the Corexec Booking Confirmation submitted to the client for acceptance. In the event of there being any increase in any of the foregoing costs prior to the start date of any booking, such variation shall be for the client’s account,
3.8 as shall any increase in the Booking Price arising from the fluctuation in rates of exchange between the date the Booking Confirmation is submitted to the client and the date of travel.
3.9 Upon receipt of payment of the Booking Price in full (the payment date of which will be specified in the Booking Confirmation), Corexec guarantees the price of land arrangements. However, airfares are subject to the price and conditions quoted by the airlines and cannot be guaranteed by Corexec.
4.1 Final payment (as specified in the Booking Confirmation) of the Booking Price for any booking must be made as per the time schedule set out by Corexec.
4.2 Final payment is based upon the quoted and confirmed price specified in the Booking Confirmation, less any deposit paid, plus any additional charges that may have been incurred.
4.3 Late bookings: full payment is due immediately on confirmation and is non-refundable on all late bookings. Some bookings will require full payment at the time of reservation, i.e. prior to confirmation.
4.4 Any invoice and/or statement received by the client shall be payable in full and no deduction or alteration may be made should all or any part of the services booked by Corexec be unused for any reason.
4.5 If Corexec and/or any Supplier must incur legal costs for any reason whatsoever, the client undertakes to pay all legal fees (on an attorney and own client scale) upon demand.
4.6 A client who has special requests must specify such requests to Corexec in writing and we will use our best endeavors to accommodate such requests.
5.1 Corexec strongly recommends that the necessary travel insurance cover for the duration of the client booking be purchased, and can advise on the various types of cover available. Special consideration is to be given to cover for illnesses and cancellation of booking.
5.2 Please note that various credit card companies offer limited levels of travel insurance, which Corexec does not consider sufficient cover for international travel. Kindly check with the respective credit card company to obtain the specific details of the cover.
5.3 Corexec will not be responsible if any client fails to take adequate insurance or no insurance cover at all.
5.4.1 Corexec will endeavor to assist all clients in obtaining or meeting the requirements for passports, visas, health documents, insurance, foreign exchange, reserve and other bank approvals, use of credit cards, customs and immigration regulations, as well as other peripheral requirements or services falling outside the actual travel arrangements made with Suppliers and referred to as “the booking” or “the reservation”.
5.4.2 However, due to the constantly changing nature of such peripheral requirements and services, Corexec cannot be held liable for ensuring that these requirements and services are provided correctly or timeously or at all, nor for the accuracy of any information or any lack of information relating to such requirements and/or services, or if entry is denied for any reason, nor can Corexec be held responsible for any change of requirements, delays or loss of passport caused by the consulates or embassies concerned.
5.4.3 Accordingly, the responsibility to obtain proper, current and valid passports, visas, vaccinations, inoculations and the like, where required, is the responsibility of the client alone.
5.4.4 It is strongly recommended that the client liaise with the consulates or embassies concerned and/or contact the relevant health authorities or clinics directly.
6.1 Corexec will undertake to provide the services required by the client, but in the event of cancellation of the booking for any reason whatsoever, partially or in full, by the client, Corexec reserves the right to claim the service, administration, communication and cancellation charges, which will inter alia depend on the debits Corexec may receive from Suppliers.
6.2 The client’s attention is drawn to the cancellation conditions and fees specified in the Booking Confirmation (where applicable) and/or the Supplier Conditions.
6.3 Failure to cancel will result in the total booking cost being payable.
6.4 Corexec reserves the right to discontinue and summarily cancel any agreement in respect of which payments have fallen in arrears, and in the event of this right being exercised, the full balance still owing shall immediately become due and payable on demand.
Payment shall be due and payable by the client on or before the time periods outlined in the Corexec booking confirmation. Unless the booking confirmation specifies otherwise, the client shall be liable to effect payment to Corexec of the total price of the booking on presentation of a Corexec invoice in respect thereof.
Corexec and service suppliers may charge cancellation fees over and above those stated below:
6.6 Any cancellation must be in writing.
6.7 All onward travel arrangements (local and international) must be reconfirmed 72 hours prior to departure. Failure to do so could result in the cancellation of the remainder of the travel itinerary and in the total booking cost being payable.
All travel agreements are governed by South African law and subject to South African jurisdiction.
7.1 The parties hereby consent to the jurisdiction of the appropriate Magistrate’s Court regarding any action and/or proceedings based on or arising from these Standard Conditions of Business.
7.2 No indulgence that Corexec (the grantor) may grant to the client shall constitute a waiver of any of the rights of the grantor, who shall not hereby be precluded from exercising any rights against the grantee which may have arisen in the past or which might arise in the future.
7.3 The parties hereby respectively choose a domicilium citandi et executandi for all notices and proceedings to be given and served in pursuance of this agreement at their respective addresses as given in Corexec’s Booking Confirmation. Either party may change its domicilium by written notice delivered by hand or sent by prepaid registered post to the other party.
7.4 This document reflects the only and full agreement between the client and the Company, and any variation and/or extension thereof shall not be valid unless agreed to by both parties in writing and signed by both parties (and where necessary, provided such party is duly authorised).
7.5 In the event of a conflict and/or uncertainty in meaning and/or interpretation between this and any other document issued by Corexec, this document will always take preference.
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